Refund policy

ARNO HOME RETURN POLICY

Website: arnohome.store
Contact Email: arnohomellc@gmail.com

Return Eligibility

We offer a 7-day return policy, which means you have 7 days from the date you receive your item to request a return.

To be eligible for a return:

• Items must be in the same condition as received

• Unused, unworn, with original tags and packaging

• Receipt or proof of purchase is required

Important Return Conditions

• Carriage (shipping) charges and restocking fees will be applied on ALL returned items

• No cash or card refunds are offered

• Only store credit will be issued after return approval

• Store credit can be used for future purchases on arnohome.store

• All items can be checked at the time of delivery; any concerns should be reported immediately

How to Start a Return

To initiate a return, please contact us at:
📧 arnohomellc@gmail.com

Once your return request is approved:

• You will receive instructions on how and where to send the item

• Returns sent without prior approval will not be accepted

(Return address will be shared after return approval.)

Damages, Defects & Wrong Items

Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us immediately at arnohomellc@gmail.com so we can review and resolve the issue.

Non-Returnable Items

The following items are not eligible for return:

• Sale items

• Gift cards

• Custom or personalized products

• Perishable goods

• Personal care products

• Hazardous, flammable, or regulated materials

If you are unsure about an item, please contact us before purchasing.

Exchanges

We do not offer direct exchanges.
If you wish to replace an item, return the original item (subject to approval and fees), receive store credit, and place a new order.

European Union (14-Day Cooling-Off Period)

If your order is shipped to the European Union, you have the right to return or cancel your order within 14 days of delivery.
Returned items must meet the same eligibility conditions listed above.
Carriage and restocking fees still apply, and store credit only will be issued.

Store Credit Processing

Once we receive and inspect your returned item:

• You will be notified of approval or rejection

• Approved returns will receive store credit within 10 business days

For any questions regarding returns, please contact:
📧 arnohomellc@gmail.com